jewelry care plan

FAQ

What is the JCPenney Jewelry/Watch Care Plan?
The JCPenney Jewelry/Watch Care Plans offers comprehensive two-year protection from normal wear and tear on your jewelry/watch item from the date of purchase.

How does a JCPenney Care Plan work?
After you purchase the jewelry/watch item you will receive a Care Plan contract on your item.

At any time during the two-year period of coverage, if your item is in need of repair, you will call the 1-866-212-1971 number. They will direct you on what you need to do to send your item in for repair. You will receive a prepaid mailing label. After you receive the label, you will send your item in for repair. And once your item is repaired, it will be sent back to you.

If your item can not be repaired, you will be reimbursed for the purchase price of your item plus tax. Our Care Plan Department will determine whether your item can be repaired or whether you will be reimbursed.

What is covered under the JCPenney Jewelry Care Plan?
Broken jewelry from normal wear & tear

Cracked, chipped or scratched diamonds & gemstones (unless damaged from abuse)

Broken, worn or bent prongs

Loss of gemstones due to defects in settings

Cracked or thinning ring bands

Broken or kinked chains, bracelets or clasps

Stretched or broken pearl strands

What is covered under the JCPenney Watch Care Plan?
Crystal scratches or breaks

Case or bezel damage or discoloration

Broken or discolored bands

Broken clasp

Broken or discolored stem or crown

All parts and all labor charges are covered under the Care Plan. There are no co-pays/deductibles required to receive service on the product.

What happens when my JCPenney Jewelry/Watch Care Plan expires?
The Jewelry Care Plan is renewable, while the Watch Care Plan is NOT renewable.